At CITIZENS INSURANCE and White, Eby & Rajala, our policy is performance. This promise infuses everything we do for you. It's our commitment to the highest level of customer satisfaction.

For immediate help with any type of claim, call the 24-hour toll-free hotline 1.800.628.0250.

As a policy holder, you can report some types of personal claims online:

Clarity

We will provide you with a clear and understandable explanation of the claims process so you can confidently work with your adjuster.

Speed

We will consistently provide the most responsive service to you.

Quality

Our service will meet your needs, guide you during the recovery process and achieve the highest levels of customer satisfaction.

Helpful Links

In Case of an Accident Guide

Locate an auto body repair shop

Homeowners Guide

In the Event of an Accident

If you’ve ever been involved in an auto accident — maybe even a fender-bender — you know how hard it is to remember all of the information you’re supposed to get from the other driver, especially if you’re a little shaken up.

We recommend you take the following actions:

Move out of the way of traffic and turn on your hazard warning lights.
Notify the police immediately, even in a minor accident. If someone is injured, request medical assistance.
Don't discuss the accident with anyone other than the police or a Citizens and Hanover representative.
Exchange necessary information with the other driver(s). Be sure to write down the other driver's name, address, phone number, license plate number and insurance information. Also write down the contact information of all witnesses, including names and phone numbers.
Report your claim to us immediately by calling 800-628-0250. We'll advise your Agent of your call.

Print out a copy of In Case of an Accident Guide. Keep it in your glove compartment because it could come in handy. All you have to do is fill in the information you need to complete your accident report and file your insurance claim.